What is an Service Level Agreement? (SLA)
A Service Level Agreement (SLA) is a formal definition of the relationship that exists between a service provider and its customer. A SLA can be defined and used in the context of any industry, and is used to specify what the customer could expect from the provider, the obligations of the customer as well as the provider, performance, availability and security objectives of the service, as well as the procedures to be followed to ensure compliance with the SLA. Service level agreements are often used when corporations outsource functions considered outside the scope of their own core competencies to third party service providers. The operation and maintenance of computer networks is outsourced by many companies to third-party network providers, making SLA support an important subject in the context of computer networks.
Jbay Business will offer you 4 types of SLA's
1. Telephonic and remote support via world renown software, Teamviewer. Level 3 and 4
2. Telephonic, Remote Support and On-site support with Urgency Levels 2 to 4
3. On-site, Telephonic, Remote Support on Urgency levels (Levels 1 to 4)
4. On-site Support
We all know all companies requirements differ at any given time. We will do an assessment on your company, revert back with the best option available. Your needs will be our first priority.
Urgency levels are as Follows, From Ticket Creation. Level 1 - 60Min Response, Level 2 - 1 to 2 Hours, Level 3 - 3 to 5 Hours, Level 4 - Next Business Day
Welcome to Jbay Business
JBay Computers and Gaming is an integral Part of the local Community as we provide not only a professional service and the supply of quality products but cater for the needs of all generations, When chaos and havoc disturb your peace of mind as a result of IT "Meltdowns" - We are here to assist you wherever possible. We strive for complete customer satisfaction. One Call and our expert staff will resolve any issue that may arise.